Careers At Hospitality Finder

Hospitality Finder provides outstanding hospitality and VIP experiences tailored to exceed expectations. You’ll be joining the company at an exciting time of expansion, offering a great opportunity for you to grow with the business. Find your exciting new role at Hospitality Finder below:

GUEST EXPERIENCE COORDINATOR

ROLE: Guest Experience (GE) Coordinator (Full time)
REPORTING to: Head of Event Operations
MISSION: To support the GE Manager, deliver the best Customer Experience

Company Overview

Hospitality Finder are market leaders and the fastest growing independent corporate hospitality provider in the UK, providing exclusive VIP packages at leading sports and entertainments venues across the world.

Job Role Overview

Due to unprecedented growth and new strategic partnerships, we now require a coordinator who has excellent organisational skills with ability to use own initiative. The candidate should hit the ground running and work to extremely tight deadlines to support the GE Manager. The right candidate will join the Event Operations department where our core responsibility is to build, maintain and implement our Customer Experience Strategy.

Guest Experience Coordinator

Request itinerary information from suppliers
Chase suppliers for itineraries
Work with GE Manager on all requests from customers for postal address updates, parking, dietaries etc.
Update/Record systems with all client information
- Communicate event information to Account Managers detailing delivery expectations
- Dealing with general Customer ticketing queries
Update ticketing apps

Customer Experience (Dispatch)

Allocation and distribution of tickets
- Preparing guest packs
- Logging ticket numbers
- Managing post and working with Royal Mail or other courier services
Submit information to dispatch records
Responsible for all post using click and drop Royal Mail
Manage incoming packs
- Ticket / pack verification
- Quality assurance
Client communication (Phone and email)
Ensuring guest information has been received from the customer and logged accordingly

Skills and experience

High degree of focus, attention to detail and organisation.
Unflappable and confident dealing with customers
Experience within a high paced dispatch / postal or courier environment is preferred
Ability to work well and consistent under pressure
Able to prioritise workload ‘drop off and pick up’ tasks where necessary
Confident and analytical problem solver with effective communication skills
Knowledge of Zendesk preferred but not mandatory

Place and time of work

Hospitality Finder HQ. Ground Floor Ascot House, 22-24 Albion Place, Sittingbourne Road, Maidstone ME14 5DZ

Office Based

08:45 – 17:30 Monday – Thursday

08:45 – 17:00 Fridays.

Salary – £22K

To apply, please send your covering letter and CV to HR@hospitalityfinder.co.uk and a member of our team will be in touch.

SALES ACCOUNT MANAGER

Job Role Overview:

In line with our commercial growth strategy, we are recruiting ambitions, motivated and tenacious sales people to join our growing sales team.

The objective is to collaborate and contribute to business objectives

Key Requirements:

Experience in Sales desired but not essential
Comfortable and skilled at building rapport and closing business over the telephone
Strong verbal and written communications
Computer literate (familiarity with Salesforce or similar CRM desirable but not essential, able to use MS Office Suite products)
Good Team Player
Motivated by success
Keen interest in Sport can be advantageous but is not essential
Tenacious and hard working (a successful person will spend an average of 2 hours on the telephone during a working day)
Outgoing and personable
Corporate and well-presented