Frequently asked questions

Tickets and event information are usually sent by email or a dedicated ticketing app. For some events, tickets or passes may be collected on the day.

This will be communicated to you in advance via our Guest Experience Team.

We understand circumstances change so if you’re unable to make a payment, please get in touch with your dedicated Account Manager as soon as possible and they will discuss all options available to you.

While inclusions may vary, hospitality packages offer an elevated experience. Benefits include separate entry, enhanced comfort, exclusive access to merchandise, amenities such as gourmet food and drinks, private lounge access, and premium seating.

Most venues require a smart casual dress code. While specific rules may vary by venue and event, guests are generally expected to wear neat, presentable clothing.

Common items not allowed under a smart casual dress code include:

• Ripped or distressed jeans
• Worn-out trainers or sneakers
• Tracksuits and gym wear
• Clothing considered scruffy or overly casual
• Items with offensive language or imagery

To ensure entry, it’s best to choose clean, well-fitted attire that aligns with a smart casual style.

You can place an order through our website https://thegreenroomexperience.co.uk/ or by sending us an enquiry via https://www.hospitalityfinder.co.uk/.
Depending on the event or package, you may be asked to complete a booking form and/or make payment by card or bank transfer.

All customers who book through us will receive a written booking confirmation from our team once their order is placed.

Yes, most providers can cater to allergies, vegetarian, and gluten-free diets if given at least 1 to 2 weeks' notice in advance.

Our guest experience team will also be in contact with you regarding dietary requirements. If you’d like to let us know prior to us getting in touch with you, feel free to email our Guest Experience team at guestexperience@hospitalityfinder.co.uk, and they will log your request.

For any changes to your booking, please contact our team as soon as possible. Changes are subject to availability and supplier arrangements.

All payment schedules are discussed and agreed at the time of booking.

On the rare occasion that your event is cancelled or postponed, we will contact you with further information and guidance.

With any issue we advise you get in contact with your dedicated Account Manager and they can advise the best route from there. We take any form of complaint very seriously and use it to learn and improve all aspects of our business.

Payment is often processed at the time of booking. In addition to your event booking form being sent out, you will also receive an email from our payment providers with a ‘link to pay’. Follow the simple instructions given and you will receive payment confirmation once processed.

If you prefer to pick up the phone and speak with our finance department, then give us a call on 0844 247 8998 and press option two.

You will receive your tickets within seven days ahead of your event.

Approximately one month before your event date you will receive an email from our Guest Experience team containing further information about your event. This will include important information such as maps, directions itineraries & menus (if required).

Approximately 10 days prior to the event you will receive an email from our dispatch team giving you a more specified delivery date.

Standard and premium tickets grant basic entry to the event, while hospitality packages offer an elevated experience. Benefits include separate entry, enhanced comfort, exclusive access to merchandise, amenities such as gourmet food and drinks, private lounge access, and premium seating.

We can provide post-event feedback, guest satisfaction insights and supporting information to share internally. Industry research shows that live events build trust and increase the likelihood of future business, demonstrating a clear return on investment.

Our dedicated hospitality team manages every detail from start to finish, with quality checks and on-the-day support to ensure everything runs smoothly. Many of our clients return year after year because they know we deliver what we promise.

Whether you are hosting clients or celebrating with loved ones, The Green Room experience delivers lasting value through connection, atmosphere and exceptional attention to detail.

For businesses: You are not just buying tickets; you are investing in relationships. The Green Room provides a relaxed yet premium setting that helps you stand out, build loyalty and create memorable moments with clients or colleagues. Everything your guests need is included, so there are no hidden extras or awkward add-ons, just a seamless experience that reflects well on your brand.

For individuals: If you are marking a milestone, ticking off a bucket-list event or simply treating someone special, The Green Room makes it easy to celebrate in style. It is a day of laughter, great food, flowing drinks and unforgettable entertainment, shared with the people who matter most. It also makes a perfect gift for anyone who enjoys world-class sport and good company.

If, for any reason, you’re away from your specified delivery address, get in contact with our Dispatch team and we’ll happily amend the delivery address attached to your booking. We advise this is done at least 5-7 working days prior to the event to make sure your packages haven’t already been sent!

In unforeseen circumstances, we always have a contingency plan in place, such as making your tickets available to collect on the day or arranging e-tickets where possible.